Subscription Agreement
Last updated: July 22, 2026 · TradeShield
This Subscription Agreement ("Agreement") governs your purchase and use of any paid TradeShield subscription plan ("Subscription"). It supplements — and is incorporated by reference into — the TradeShield Terms of Service. Capitalised terms not defined here have the meaning given to them in the Terms.
1. Plans and Billing
- Plans. Current plan tiers, features, and prices are listed on the in-app Pricing page and may be updated from time to time. The plan and price displayed at checkout is the price that applies to your purchase.
- Billing. Unless a free-trial offer is explicitly shown at checkout, paid plans are billed immediately at checkout for the billing period you select (monthly or annual).
- Free trials. From time to time we may offer a free trial for a specific plan. Whether a trial applies — and its exact length and first-charge date — is always stated on the checkout page before you confirm. If you start a trial, nothing is charged at checkout; your payment method is charged automatically for the plan price when the trial ends, unless you cancel before that date. If you cancel during the trial you are never charged and keep access until the trial ends. Free trials are limited to one per customer.
- Auto-renewal. Subscriptions automatically renew at the end of each billing period (monthly or annual, depending on the plan you chose) using the payment method on file, until you cancel. By starting a Subscription you authorise TradeShield and our payment processor (Stripe) to charge that payment method on a recurring basis.
- Taxes. Listed prices may exclude taxes, VAT, GST, or other government charges. Where required, applicable taxes will be added at checkout or charged separately by the payment processor.
2. Cancellation
You may cancel your Subscription at any time from the in-app Settings page or by emailing support@tradeshieldlabs.com. Cancellation takes effect at the end of the current billing period — you keep access to paid features until that date and will not be charged again.
3. Refunds
Refunds are governed by the Refund Policy. Pro and Elite subscriptions are billed in advance and are non-refundable, including partial months or years and unused time. The only refund is for a verified duplicate (double) charge, requested within 60 days of the charge and refunded to the original payment method. There are no prorated or partial refunds. Regional legal rights are honored.
4. Price Changes
We may change Subscription prices from time to time. Any price change for your plan will be communicated by email and/or in-app at least 14 days before it takes effect at your next renewal. If you do not accept the new price, you may cancel before the change takes effect.
5. Plan Changes, Upgrades, and Downgrades
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and the difference in price is pro-rated for the remainder of the current billing period. Downgrades take effect at the start of the next billing period.
6. Plan-Gated Features and Trading Bots
Some features — including but not limited to live (non-paper) trading bots, the maximum number of concurrent live bots, the maximum notional size per order, and certain integrations — are gated by plan tier. Suspension, downgrade, or cancellation of your Subscription may immediately disable plan-gated features, including any running bot. You remain solely responsible for closing open positions and disabling exchange API keys following any such downgrade or cancellation. See the Bot Risk Disclosures and the Automated Trading section of the Terms of Service for the full responsibility framework around bots.
7. Suspension and Termination
We may suspend or terminate your Subscription for non-payment, for breach of the Terms of Service or Acceptable Use, or where required by law. Pre-paid fees covering periods after the date of termination for non-payment or breach are non-refundable.
8. Payment Processor
Payments are processed by Stripe. Card data is collected and stored directly by Stripe under their Privacy Policy; TradeShield never sees or stores your full card number.
9. Relationship to Other Documents
This Agreement is part of, and subject to, the TradeShield Terms of Service, Privacy Policy, Risk Disclosures, Bot Risk Disclosures, and API Authorization Agreement. To the extent of any conflict, the Terms of Service control unless this Agreement is more specific to the subject in dispute.