Refund Policy
TradeShield Labs LLC · Effective October 23, 2026
This policy takes effect on October 23, 2026. Until then, the current Terms of Service and Subscription Agreement apply. This page describes the policy; it does not automatically grant a refund or change your subscription.
Subscriptions
Pro and Elite subscriptions are billed in advance and are non-refundable, including partial months or years and unused time, except where required by law.
Cancellation
Cancel anytime from Billing. Access continues until the end of the paid period, with no further subscription charges after cancellation.
One-time courtesy refund
The first-ever paid charge on an account may be refunded if requested by email to support@tradeshieldlabs.com within 7 days and the account shows little or no use. Courtesy refunds are granted at TradeShield Labs LLC's sole discretion, once per customer.
Annual plans
The same rules apply to annual plans. There are no prorated refunds after 7 days, except where required by law.
AI usage and credits
AI usage or credits, if enabled, are non-refundable once purchased or used, except where required by law.
Duplicate or erroneous charges
Duplicate or erroneous charges caused by us are refunded in full.
Outages and third-party issues
Outages, market data delays, trading losses, or third-party broker, exchange, wallet or 0x issues do not qualify for refunds or credits, except where required by law.
Chargebacks
Chargebacks filed without first contacting support may result in account suspension.
Refund processing
Approved refunds go to the original payment method via Stripe, typically within 5–10 business days.
Your statutory rights
Region-mandated rights, including EU or UK 14-day withdrawal rights where they apply, are honored as required by law.
Questions or refund requests: support@tradeshieldlabs.com.